1.-Purpose
These General Terms and Conditions for the Provision of Services (hereinafter, General Conditions) apply to all orders requested from Traducciones Juradas Las Palmas through its legal entity Royal Elba SL by the Client and constitute a legally binding contract between the Client and Royal Elba SL regarding the provision of translation and apostille services.
In the event that the parties expressly agree to work under specific conditions, the provisions of such Specific Conditions shall prevail over those conflicting with these General Conditions, while the remaining provisions shall remain unchanged. The possible invalidity of any provision shall not affect the validity of the remaining provisions.
The Client’s own General Conditions shall only apply following express written acceptance by Royal Elba SL.
Upon acceptance of the quotation, the Client shall be deemed to accept the General Conditions without the need for further confirmation, unless changes occur within the established period. In such case, the General Conditions shall be provided again to the Client for acceptance.
The use of the web platform made available by Royal Elba SL and the submission of Original Material by the Client imply the Client’s acceptance of all the General Conditions.
2.-Definitions
– Traducciones Juradas Las Palmas: refers to the brand of the website www.traduccionesjuradaslaspalmas.com, a translation company managed by Royal Elba SL.
– Royal Elba SL: refers to any of the Royal Elba SL brands, as well as its internal employees and authorised external collaborators.
– Client: refers to the person, company, organisation, etc., that commissions or pays for the work, or to the person authorised to represent a company, organisation, etc.
– Sworn Translation: refers to the translation and certification carried out by a sworn translator certified by the Spanish Ministry of Foreign Affairs (MAEC) or the corresponding authority in each case. The sworn translation work is carried out by a single professional sworn translator and includes self-review by the same sworn translator. It does not include revision by a different professional translator.
– Translation: refers to the transfer of a message from a Source Language into an equivalent message in a Target Language, in accordance with the professional standards of the sector.
– Sworn Translator: refers to the internal employee or external collaborator of Royal Elba SL responsible for carrying out the sworn translation. The sworn translator is certified by the MAEC or the corresponding authority in each case.
– Source Language: refers to the language in which the Original Material is written.
– Target Language: refers to the language into which the content of the Original Material must be translated, resulting in the Final Material.
– Original Material: refers to the documents and other material provided to Royal Elba SL to perform sworn translation services in accordance with these Conditions.
– Final Material: refers to the final translated and certified version of the Original Material.
– Urgent: refers to orders whose delivery period is expressly identified as Urgent courier delivery.
3.-Quotations
The quotation provided by Royal Elba SL is free of charge and without obligation.
During the quotation phase, the Client must provide Royal Elba SL with the information necessary for the correct preparation of the quotation (source language, target language, type of document, number of additional copies, etc.).
The quotation provided by Royal Elba SL includes:
- The sworn translation service, including the sworn translation itself, certification, signature and corresponding official stamp;
- The type of document;
- The language combination of the order;
- The number of copies requested;
- The total cost of the order;
- Discounts, fees and taxes. Unless explicitly specified, quotations include IGIC, which will be itemised at the end of the order and applied to the corresponding invoice;
- The estimated delivery date of the order.
4.-Prices and Rates
Unless otherwise indicated, prices include taxes but do not include shipping costs. Shipping costs, if applicable, will be shown in the quotation.
Royal Elba SL shall carry out the stipulated service and invoice it according to the terms and prices indicated in the quotation.
Promotional offers cannot be combined with each other or with other discounts.
The offers and quotations indicated by Royal Elba SL are valid only at the time they are issued and shall not be considered binding unless explicitly stated otherwise. Unused discounts offered by Royal Elba SL may be cancelled unilaterally without prior notice. Likewise, discounts only apply at the time the Order is placed and shall not be applied afterwards.
Royal Elba SL reserves the right to modify prices, rates and estimated delivery dates indicated in previous quotations. Royal Elba SL shall inform the Client of the new proposed costs or delivery dates before finalising the Order.
Before starting the work, we always verify prices and deadlines as part of our processing procedure.
5.-Order
All orders shall be confirmed upon acceptance of the quotation and full advance payment by the Client and must be accompanied by all the information necessary for the proper execution of the requested service. If the Client fails to inform Royal Elba SL about any important aspects of the service, the Client shall not be entitled to request discounts or compensation for possible deficiencies or delays arising therefrom.
The delivery period specified in the quotation is approximate and based on the assumption that payment will be made on the date the quotation is issued. If payment is not received immediately after acceptance of the quotation, delays may occur in the execution, shipment and delivery of the work. Royal Elba SL shall not be responsible for delays caused by late payment by the Client.
If Royal Elba SL does not receive the full payment indicated in the quotation, Royal Elba SL reserves the right not to start the order until full payment has been made.
If Royal Elba SL cannot carry out the Order under the conditions indicated in the quotation because, for example, an obvious error has occurred in the dates or costs indicated, we will inform the Client by email as soon as possible and will not process the order. If payment has already been made, the full amount will be refunded as soon as possible.
